Frequently Asked Questions
How does the Peptova Lift Pro™ work?
The Peptova Lift Pro™ combines multiple beauty technologies—including microcurrent, EMS, LED light therapy, sonic vibration and gentle warmth—to complement your skincare routine and support smoother, firmer and more radiant-looking skin.
How often should I use it?
For best results, we recommend using the device for approximately 10 minutes, 3–5 times per week. Always follow the instructions provided with your device.
Is it suitable for all skin types?
The device is designed for most skin types. If you have a skin condition, are pregnant, have a pacemaker or implanted electronic device, or have medical concerns, consult your healthcare professional before use.
Will I need a conductive gel?
Yes. A conductive gel helps the device glide comfortably across the skin and assists with microcurrent treatments. We recommend using a compatible conductive gel for the best experience.
Can I use my favourite serum?
Yes. Many users apply their preferred skincare products after treatment. For microcurrent mode, always use a suitable conductive gel during the treatment.
How long before I notice results?
Results vary from person to person depending on skin type, consistency of use and skincare routine. Many users notice improvements in skin appearance with regular use over several weeks.
Is the treatment painful?
No. Most users experience a gentle tingling or warming sensation, depending on the selected mode and intensity.
How long does each treatment take?
A typical treatment takes around 10 minutes, making it easy to fit into your daily or weekly skincare routine.
What comes in the box?
Your order includes:
- Peptova Lift Pro™ Device
- USB Charging Cable
- User Manual
- Protective Storage Box (if included)
Do you ship Australia-wide?
Yes. We ship throughout Australia.
How long does shipping take?
Orders are typically processed within 1–3 business days. Delivery times vary depending on your location. Estimated shipping times are displayed at checkout.
Can I track my order?
Yes. Once your order has been dispatched, you'll receive a shipping confirmation email with tracking details.
What is your return policy?
We offer a 30-day return policy on eligible items. Products must be returned in accordance with our Returns Policy. Please visit our Returns page for full details.
Is my payment secure?
Absolutely. All payments are processed through secure, encrypted payment gateways to help protect your personal information.
How can I contact Peptova Skin?
You can reach our customer support team through our Contact page or by emailing us. We aim to respond to all enquiries within 1–2 business days.