Shipping policy

Privacy Policy

Last Updated: 19 July 2026

1. Introduction

Peptova Skin ("we", "our", "us") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose and protect your personal information when you visit our website or purchase products from us.

By using our website, you agree to the collection and use of your information as described in this Privacy Policy.

2. Information We Collect

We may collect the following personal information:

  • Full name
  • Billing and delivery address
  • Email address
  • Phone number
  • Payment information (processed securely by our payment providers)
  • Purchase history
  • Customer support enquiries
  • IP address
  • Browser type
  • Device information
  • Cookies and website usage information

We only collect information that is reasonably necessary to provide our products and services.

3. How We Use Your Information

We use your personal information to:

  • Process and deliver your orders
  • Communicate about your purchases
  • Provide customer support
  • Process refunds and returns
  • Improve our products and website
  • Detect fraud and protect our business
  • Comply with legal obligations
  • Send marketing emails where you have chosen to receive them

4. Payment Information

Payments made through our website are processed by secure third-party payment providers such as Shopify Payments, PayPal and other payment services available at checkout.

Peptova Skin does not store your full credit card or debit card details.

5. Shipping and Order Fulfilment

To fulfil your order, we may share relevant information such as:

  • Your name
  • Delivery address
  • Contact details
  • Order information

with our fulfilment partners, suppliers and delivery providers.

Information is shared only where necessary to process and deliver your order.

6. Cookies

Our website uses cookies and similar technologies to:

  • Remember your preferences
  • Improve website performance
  • Measure website traffic
  • Analyse visitor behaviour
  • Improve the shopping experience

You can disable cookies through your browser settings, although some website features may no longer function correctly.

7. Marketing Communications

If you subscribe to our mailing list, we may send you:

  • Product updates
  • Promotions
  • Special offers
  • New product announcements

You may unsubscribe at any time using the unsubscribe link included in our emails.

8. Disclosure of Information

We may disclose your personal information to:

  • Shopify
  • Payment providers
  • Shipping companies
  • Overseas fulfilment partners
  • Website hosting providers
  • Professional advisers
  • Government authorities where required by law

We do not sell your personal information to third parties.

9. Overseas Disclosure

Because some products are fulfilled by overseas suppliers, your personal information may be transferred to countries outside Australia for the purpose of processing and delivering your order.

We take reasonable steps to ensure our service providers handle your information appropriately.

10. Data Security

We take reasonable precautions to protect your personal information from:

  • Unauthorised access
  • Loss
  • Misuse
  • Disclosure
  • Alteration

Although we use commercially reasonable security measures, no method of electronic transmission or storage is completely secure.

11. Access and Correction

You may request access to the personal information we hold about you.

If any information is incorrect or out of date, please contact us so we can update it.

12. Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices of those websites.

We encourage you to review their privacy policies before providing personal information.

13. Children's Privacy

Our website is not intended for children under 16 years of age.

We do not knowingly collect personal information from children.

14. Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

The updated version will be published on this page together with the revised "Last Updated" date.

15. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Peptova Skin

Email: peptovaskin@outlook.com

Website: https://peptovaskin.com.au

We will respond to privacy enquiries within a reasonable timeframe.