Refund policy

Returns & Refunds We want you to be satisfied with your purchase. Change of Mind Due to hygiene reasons, we do not accept returns for opened or used skincare products or beauty devices unless required by Australian Consumer Law. Faulty or Damaged Products If your item arrives damaged, defective or incorrect, please contact us within 7 days of receiving your order. Please include: - Your order number - A description of the issue - Clear photographs We will assess your request and, where appropriate, arrange a replacement, refund or other remedy in accordance with Australian Consumer Law. Refund Processing Approved refunds are processed back to the original payment method. Processing times vary depending on your payment provider.